Refund Policy

Effective Date: March 2025

At Lord Cloud Hosting, we strive to provide high-quality hosting services and customer satisfaction. However, we understand that sometimes things may not work out as planned. Please read our refund policy carefully.

1. General Refund Policy

Refunds are only applicable to first-time purchases of eligible products and services.
Refund requests must be made within 7 days of the original purchase date.
VPS Hosting is non-refundable.
After 7 days, no refunds will be issued under any circumstances.

2. Eligible Services for Refund

Shared Hosting
Minecraft Server Hosting (first-time orders only)

3. Non-Refundable Services

VPS Hosting
Domain Name Registrations or Transfers
SSL Certificates
Dedicated Servers
Software Licenses (e.g., WHMCS, cPanel)
Setup Fees
Custom Configurations
Promotional or Discounted Plans
Renewals and Upgrades

4. Abuse and Suspension

Services suspended or terminated due to violations of our Terms of Service are not eligible for refunds.
If you request a refund while under investigation for abuse or misuse, your request will be denied until the case is resolved.

5. Chargebacks and Disputes

Filing a chargeback or dispute without contacting our support team first will result in immediate termination of all services and ban from future purchases.
We strongly encourage customers to contact us for resolution before involving banks or payment gateways.

6. Refund Processing Time

Approved refunds will be processed within 5-10 business days via the original payment method.
We are not responsible for delays caused by payment providers.

7. Contact Information

To request a refund, please open a ticket at:
📧 https://lordcloud.tech/

By purchasing from Lord Cloud Hosting, you agree to the terms outlined in this Refund Policy.